Sean Helmes Résumé | Senior Product Manager, AI at AWS

Summary

Builds generative AI products at Amazon Web Services as a Senior Product Manager (Technical) on External Services for AWS Startups. Previously led the Amazon Q Developer launch and built LLM-powered voice-of-customer analytics. Fifteen years building digital products across cloud infrastructure, banking, fintech, healthcare and media.

Experience

Senior Product Manager - Technical, External Services

Amazon Web Services San Francisco, CA · 2022 – Present

Product for AWS Startups on External Services, innovating on behalf of AWS customers and the startup ecosystem.
Led the Amazon Q Developer launch across the AWS Management Console, the AWS marketing website and AWS documentation.
Developed and launched Amazon CloudWatch and AWS CloudShell in the AWS Console Mobile App.
Enhanced voice-of-customer analytics using clustering and large language models to turn raw feedback into product decisions.

Vice President, Digital Mobile Product Manager

JPMorgan Chase & Co. New York, NY · 2020 – 2022

Developed mobile products that removed friction from everyday banking processes.
Served as the mobile subject-matter expert across business units.
Managed parallel products and projects while maintaining performance standards.
Integrated analytics, metrics, UX research and competitive analysis to drive prioritization.

Digital Product Manager

Genetic Engineering & Biotechnology News New Rochelle, NY · 2018 – 2020

Architected, designed, developed and launched the GEN website on AWS and WordPress.
Created and launched GEN Edge, a premium membership service.
Oversaw reporting development and automation across web and mobile properties.
Defined and measured the KPIs the editorial and commercial teams ran on.

VP of Product Management

Borro, Inc. New York, NY · 2014 – 2018

Provided leadership and management of fintech web and mobile products.
Led product development, design and implementation initiatives.
Performed market analyses and executed product validation strategies.
Maintained and revised the product strategic plan on a regular basis.

Product Manager

Borro, Inc. New York, NY · 2013 – 2014

Led innovation in company growth areas.
Managed website and mobile site functionality for revenue and customer acquisition.
Developed emerging product roadmaps.

Online Product Manager

LifeCare, Inc. Shelton, CT · 2011 – 2013

Defined website capabilities through stakeholder collaboration.
Managed web and mobile development projects from inception through launch.
Maintained web analytics tooling and created wireframes and prototypes.

Project Manager

Fusion Media, Inc. Somers, NY · 2009 – 2011

Managed design and video production department schedules.
Collaborated with an eight-person creative team.
Served corporate clients including PepsiCo and American Express.

Founder

Helmes Innovations, LLC New Fairfield, CT · 2005 – 2011

Developed commercial and consumer mobile applications.
Provided consulting for online marketing campaigns.

Intern

Sony Music Entertainment New York, NY · 2006 – 2007

Developed value-added strategies for Sony BMG artists.
Created mobile applications bundled with digital albums.
Managed quality assurance testing on proprietary software.